Terms of Service
Last updated: 21 April 2026
1. Acceptance
By booking a clean or using purehomes.ng you agree to these terms.
2. Services
We provide residential cleaning services in covered areas of Lagos. Service descriptions on our website are accurate to the best of our knowledge but specific scope is confirmed in your booking.
3. Bookings & cancellations
Bookings can be cancelled or rescheduled free of charge up to 24 hours before the start time. Cancellations within 24 hours incur a 30% fee.
4. Payment
Payment is due on the day of service via Paystack (card, transfer, USSD). Recurring plans are billed after each visit.
5. Happiness guarantee
If you're not satisfied, notify us within 48 hours and we'll return at no cost to address the issue. Refunds are at our discretion.
6. Liability
We carry public liability insurance up to ₦25,000,000. Claims for damage must be reported in writing within 48 hours with photo evidence.
7. Pets, valuables, and access
You agree to secure pets and valuables prior to our visit, and to provide our specialist safe access to the property.
8. Fair treatment
Our specialists are entitled to a safe, respectful working environment. Abusive behaviour will end the engagement immediately with no refund.
9. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria, with disputes heard in Lagos.
10. Contact
Questions? Email hello@purehomes.ng.